SafeGarage

Troubleshooting

The app can’t find my SafeGarage
  1. Plug it in with the USB cable from the box, and wait for its blue light to blink.
  2. Turn on Bluetooth, and allow SafeGarage to use it when your phone asks. Said no before? Turn it on for SafeGarage in your phone’s settings.
  3. Keep your phone within a few steps of the board.
  4. Was it set up before? Once set up, it turns its Bluetooth off. Reset it. Push a straightened paperclip into the small hole at the lower left of the case, and hold the button inside for 5 seconds, until the light flashes fast.
  5. Still nothing? Unplug it for 10 seconds, plug it back in and start the setup again.
My SafeGarage won’t join my Wi-Fi
  1. SafeGarage joins 2.4 GHz Wi-Fi only. Most routers send it under the same name as 5 GHz: check that the 2.4 GHz band is turned on in your router.
  2. A hidden network does not show up in the list. Choose Other network and type its name.
  3. If your Wi-Fi does not reach the garage, the board cannot see it. A Wi-Fi extender near the garage helps.
  4. It says it could not join? Check the password and try again: capitals count.
Setup stops at Connecting
  1. Keep SafeGarage plugged in while it connects. It usually takes under 30 seconds.
  2. It says it took too long? Unplug it, plug it back in and start the setup again.
  3. It says it belongs to another account? Its owner needs to remove it from their app first.
  4. Still stuck? Reset it. Push a straightened paperclip into the small hole at the lower left of the case, and hold the button inside for 5 seconds, until the light flashes fast. Then set it up again.
My wall button stopped working after I installed it
  1. A loose wire is the usual reason, most often the black one.
  2. Push each SafeGarage wire all the way into its terminal on the back of the opener: red into red, white into white, black into grey.
  3. The wall button’s own wires share the red and white terminals. Check they are still pushed in too.
  4. Check the three wires where they go into your SafeGarage too.
The door doesn’t move from the app
  1. If the app shows your SafeGarage as Offline, check it is plugged in and its blue light is on without blinking.
  2. Check the wires: red into red, white into white, black into grey, each pushed all the way in.
  3. Check the opener picked in the app matches the colour of your learn button. You can change it in your garage’s settings, under Opener.
  4. Does the opener move from its own wall button? If it does not, the opener itself needs a look.
  5. Opening part way stops in the wrong place? Measure the door again, in your garage’s settings under Door calibration.
I’m not getting alerts
  1. Allow notifications for SafeGarage in your phone’s settings.
  2. In your garage’s settings, check which alerts are on and how long the door can stay open before you hear about it.
  3. Each person sharing the garage picks their own alerts, in the app on their own phone.
  4. Focus, Do Not Disturb and battery saver modes can hold alerts back.

Still stuck? Email us at support@safegarage.ca.